The full text chat with "Cyril Ming" from BT.
Cyril Ming: Hello. I'm Cyril Ming. Thanks for that information, I'll check it and get back to you in a moment.
Roger Vaughan: Cyril?
Roger Vaughan: Are you there?
Cyril Ming: hello robert i have looked at your account
Roger Vaughan: It's Roger!
Cyril Ming: your bills have never been £11.00 sorry roger
Cyril Ming: i have gone back a few years and do not see any bills for £11.00
Cyril Ming: we have had a price increase on 1/12/2011 and all customers have been advised back in september 2011
Cyril Ming: this would only have affected you with line rental from £13.90 to £14.60
Roger Vaughan: But it increases all the time.
Roger Vaughan: Why is it never the same amount each month?
Roger Vaughan: Ah - forget it.
Roger Vaughan: I'm going with Sky.
Roger Vaughan: It's £12 for their service.
Cyril Ming: well your latest bill has line rental charge for the month of £14.60 but you also have our free call display, this is free to bt customers who make calls through are network, to avail of this free customers have to make 2 calls per month, if this is not done there is a charge for the service at £2.70 and i see this is also on your latest bill bringing the bill to the total of £17.30
Cyril Ming: im sorry our service is not £12.00
Roger Vaughan: Good day.
